The short version: this is a month to month subscription, you can stop it whenever you decide to, and the month already charged runs out rather than being cut in half. Everything below explains how each of those works in practice and where the exceptions sit.
This issue: 25 August 2026Each line here is a subscription billed month by month, up front. There is no minimum term, nothing to give notice of, and no charge for walking away. Whatever you paid for at the start of a month is yours until that month ends.
Stop it yourself inside the client portal, or drop a note to support@patientdataarmor.com and we will do it. Either route produces written confirmation of the date service ends and of what becomes of your data.
Nothing is charged again once it is stopped. The lines keep working until the month you paid for runs out.
A month already charged is not divided and not returned in part, because the platform licences underneath it were bought for that month and the desk was staffed through it. Service carries on for the whole period you paid for.
Where that timing is genuinely awkward for a reason worth hearing, write in. Section five describes where discretion exists.
Raising a count applies at the moment you make the change and lands on the next charge. Lowering a count applies from the start of the following month, and the units already paid for stay live until then.
Taking a whole line off behaves the same way as stopping a subscription.
Three situations, and none of them require you to argue.
Beyond those three, a refund sits at our discretion, and asking for one counts against you in no way at all. Write in and describe the situation.
Raising a dispute with your bank locks the account down for however long the card network takes to reach a view, which helps nobody and delays the answer badly. Write to us first. Nearly everything that turns into a chargeback would have been settled by a single exchange of mail.
Once service ends, telemetry and case history are held for the period the privacy notice states and then destroyed. Duplicates are handled according to whichever platform stores them, and what comes back to you in writing is specific to your configuration instead of generic.
Copies of anything are far easier to produce while the subscription is still live, so ask before it stops rather than after.
Write to support@patientdataarmor.com using whichever address bought the subscription, with a sentence about what happened. A person answers. Nothing here needs a form, a portal ticket or a reference number before it starts moving.