Mail is the seam in the plating, and it is where practices are actually opened. The message comes from a genuine address at a genuine dental lab or imaging centre, because that mailbox went first. Two lines on this sheet: cover working from inside your own tenant, and the training that shapes what your staff do during the three seconds they spend looking at it.
Ironscales operates as a mailbox-level API, which is a different thing from a gateway. Nothing gets inserted ahead of your mail flow, and nobody has to alter a routing record. Mail arrives exactly as it does today. The platform reads what has already reached the mailbox, which lets it reach back into a message delivered an hour ago the moment the same campaign is recognized elsewhere, and lets it sweep every mailbox at once instead of only inspecting new traffic.
For a practice the distinction matters enormously, because the dangerous message is hardly ever the one that looked wrong on arrival. It is the conversation running since last week that suddenly carries an attachment, or the address that had been entirely legitimate right up until Tuesday.
Somebody on your front desk gets roughly four seconds between a patient walking up and a message opening on the screen. Hour long courses do not survive contact with that. What survives is brief, frequent, realistic practice, weighted towards the people whose results say they need it and left alone for the people whose results say they do not.
The exercises are drawn from what is genuinely circulating around healthcare: eligibility checks, prior authorization, a supplier announcing new payment details, and records requests carrying just enough clinical vocabulary to pass for routine.
Every figure below arrives from the billing system while this page opens. Whatever you add sits waiting in the panel while you keep reading.
Cover living inside the tenant, with the training program alongside it. Impersonation, stolen accounts and hijacked conversations are judged against how your own practice writes, and once something is confirmed the sweep reaches every mailbox that received a copy.
| Built on | Ironscales |
|---|---|
| Joins | Microsoft 365 or Google Workspace |
| Method | Mailbox-level API, and never a gateway placed ahead of mail |
| Catches | Impersonation, stolen accounts, hijacked threads, bad links |
| Includes | Exercises and short training for the same mailbox |
| Counted in | Mailboxes, monthly |
Training bought separately, for a practice already running mail protection it intends to keep. Realistic exercises, short assignments, and reporting to hand whoever asks how your workforce gets trained.
| Built on | Ironscales |
|---|---|
| Covers | Simulated campaigns and assigned training |
| Reporting | Results per person, exportable |
| Suits | Practices holding on to the mail protection they already have |
| Counted in | Users, monthly |
Mail cover reduces how often something arrives and how long it lasts once it does. It does not close the seam, and here is the honest shape of that.
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